Privacy Policy
Last updated: October 15, 2026
This notice explains how SoftZ Furniture handles information in connection with this website and the inquiries you send us.
Information you provide
When you contact us by email or WhatsApp, we receive the information you choose to share, such as your name, contact details, company, preferred products, dimensions, order quantity, delivery destination and correspondence. Please share only information relevant to your request and avoid sending payment card details or sensitive identification documents through an initial inquiry.
How we use inquiry information
We use inquiry information to respond to questions, discuss specifications and customization, prepare quotations, and coordinate requested orders or related services. Where an order proceeds, relevant records may also be needed for accounting, dispute handling and applicable legal requirements.
Website technology and service providers
This website currently presents product and installation galleries and links to email and WhatsApp. It does not provide a SoftZ-operated customer account or online checkout. The quote-request form prepares a message locally in your browser. Its fields are not submitted to a SoftZ website server; you choose whether to open WhatsApp or your email application and send the prepared message through that service. The form does not save your details in browser storage.
The hosting and access services that deliver this site may process technical information such as IP addresses, device or browser details, request logs and authentication information. Their services may use cookies or similar technologies for delivery, security or access control. This site also loads fonts from Google Fonts, which sends a request from your browser to that service. We have not added advertising pixels or audience analytics to the current website.
When you open WhatsApp, use your email provider or follow an external link, that service handles information under its own terms and privacy notice. Your browser settings may let you manage cookies or block third-party requests; doing so can affect site functionality or appearance.
When information may be shared
Information relevant to your request may need to be shared with personnel and service providers involved in responding to you or fulfilling an agreed order, including production, payment, logistics or delivery services as applicable. We aim to limit sharing to the information needed for that purpose. Information may also be disclosed where required by applicable law.
International handling
SoftZ Furniture operates in Shunde, Foshan, China. Communicating with us and using third-party communication or hosting services can involve processing information in China and other countries. Contact us if you need clarification about information handling for a particular order or project.
Retention and protection
We aim to keep information only for as long as needed for the relevant inquiry, order, business record or applicable legal requirement. The appropriate period depends on the information and purpose. We take care when handling customer information, but no website, transmission or storage method can be guaranteed completely secure.
Your questions and requests
You may contact us to ask about the personal information you have provided, request corrections or deletion, or ask us to stop nonessential follow-up. We will consider requests under applicable requirements and may need to verify your identity. Some order or legal records may need to be retained. The rights and procedures available depend on applicable law.
Updates and contact
We may update this notice as website functions or information practices change. The date above identifies the latest revision.
For questions or requests, contact SoftZ Furniture at softzfurniture@gmail.com or via WhatsApp: +86 186 2028 5042.